Frequently Asked Questions (FAQ) 1. What are the advantages of purchasing a website template? The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality. 2. Do you provide any scripts with your templates or could you do some custom programming? Our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. 3. What do I receive when I order a template from XSProTemplates.com? After you complete the payment via our secure form you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s), and Xsitepro (.xse) file. You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com. 4. In what formats are your templates available? Website templates are available in HTML, and Xsitepro .xse formats. HTML is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®. 5. What am I allowed and not allowed to do with the templates? You may: * Build a website using the template in any way you like. You may not: * Resell or redistribute templates (like we do). 6. Is it reasonable to purchase a template that was already been purchased before? Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com. 7. Is the license a one-time fee payment? Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website. 8. Is it possible to buy the particular image from the template? No. According to our Terms and Conditions we never sell the images separately from templates (as well as the templates separately from the images). 9. Is it possible for me to pay one price and have access to all downloads for a certain amount of time? Sorry, we do not provide membership based services. 10. Is there any return policy? Since XSProTemplate.com is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any product from our site. 11. I ordered a template but haven't received the download information. In this case please use the contact link above to e-mail me. 12. Is it possible to reactivate my download link if it was deactivated after 3 days? Yes. Please use the contact link above to describe the matter and your link will be reactivated. 13. Are your templates Microsoft FrontPage compatible? All templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. NOTE: We do not provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions 14. What is Adobe Photoshop? Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website. 15. What software do you recommend for making HTML? We think that Macromedia Dreamweaver. 16. What is the best place to find photos/images for modification of my template? We recommend you to purchase images from www.gettyimages.com. 17. Is it possible to use your templates to develop websites for my customers? Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase a template you're entitled to create only one project (one domain name).
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